Two to four weeks from kickoff for the first automation. Simpler workflows (like no-show recovery) can ship in 1-2 weeks. Heavier ones like prior auth take 3-4 weeks. We give you a fixed timeline before any work begins.
FAQ
The questions we get most.
Compliance, pricing, timelines, and what happens when something breaks. If your question isn't here, ask us on the consultation.
Getting started
Honestly, not much. Access to your front desk for a day during discovery, intro to your office manager, and someone with admin rights on your EHR / PMS / phone system. We handle the rest.
No. We talk in clinic language, not engineering. Your job is to know what's eating your team's time. Ours is to translate that into something that runs on your stack.
Compliance and security
We build with HIPAA architecture from day one: encryption in transit and at rest, access controls, full audit logs, and least-privilege access for any system that touches PHI. We sign a Business Associate Agreement before any sensitive conversation.
Yes. We sign it before we see any patient data. It's the first paperwork that goes out, before scoping, pricing, or anything else.
On your systems. We build on top of the EHR, PMS, and clearinghouse you already use. We don't pull data into a Telso database. If you ever leave, the workflows stay where they were running.
No. Models we use are configured to never train on your data. We use enterprise tiers with that contractual guarantee, and we never share data across clients.
How it works day-to-day
No. The point is that they don't. Everything runs in the systems they already use. No Telso dashboard, no new login, no training session. They notice the work is done.
No. Automation handles the repetitive admin pile. Your team does the work that needs a human: actual patient relationships, judgment calls, the things you hired them for. Most clinics we work with end up redeploying staff to higher-value work, not letting them go.
We see it before your staff does. Monitoring runs 24/7 and alerts us, not you. If a workflow is degraded, we either fix it before morning or send your team a short note explaining what to expect when they arrive.
You text the human assigned to your account. Small changes (new templates, schedule logic tweaks) typically ship same-week. Bigger changes (new automation, new integration) get scoped and quoted.
Pricing
It depends on the scope. A single focused automation (like no-show recovery) is meaningfully less than a full multi-workflow build. We give you a fixed quote up front, before any work starts. No surprises and no hourly billing.
Both. There's a fixed setup fee tied to the build, and a flat monthly fee that covers monitoring, maintenance, model costs, and ongoing support. Setup pays for the work. Monthly pays for keeping it running cleanly.
We start with one high-leverage automation that pays for itself. If we can't find one in discovery, we'll tell you and won't charge for the audit.
What if it doesn't work out
Everything we build lives on your infrastructure. If you decide to walk away, you keep the workflows, the documentation, and the integrations. We hand over the keys and remove our access.
We'll know inside the first week. If we don't see a clear high-leverage automation worth shipping, we'll tell you on the call and won't charge for the audit. You keep the workflow map we built either way.